24 Jan Important notice for BOV customers undertaking payroll using Dakar software #2
Some of our customers have been receiving an email warning that their message identification is not unique.
This is because BOV have made some changes to their system, increasing the number of checks and validations in the direct credits file process.
To overcome this issue, there are 2 simple steps to take. The following instructions are in two separate sections for Windows- and web-based users respectively.
Step 1: Go to the Banks tab. Here you will find a field named ‘Subscriber ID/SEPA ID’.
In the example below, it’s “PAN001” (underlined in red).
Step 2: Go to the tab called ‘SEPA Direct Credits’.
Under the ‘Primary Bank Details’ section, simply enter the filename using your unique SEPA ID that you found in Step 1.
In the example below, “PAN001” (highlighted) is now in the correct field. Everything else should read as per the example.
Step 1: Find the first part of your unique SEPA ID by going to ‘Settings’ and ‘Bank (Primary)’.
It is in the field labelled ‘Bank SEPA ID’.
In the example below, it’s “GGH001” (underlined in red).
Step 2: Still within ‘Settings’, go to the ‘SEPA Direct Credits’ tab. Here you will find a field named ‘Message ID Filename’.
Simply enter your unique SEPA ID that you found in Step 1.
In the example below, “GGH001” (highlighted) is now in the correct field.
If you have any queries, please feel free to email us on support@dakarsofware.com
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